Question 1

What cloud platforms do you support?

Accepted Answer

We specialize in AWS and provide multi-cloud solutions for Azure and Google Cloud Platform (GCP). Our primary expertise is in AWS, with 100% of our team AWS-certified. We can help you choose the right platform for your specific needs or manage a multi-cloud strategy.

Question 2

What size companies do you work with?

Accepted Answer

We work with Startups, SMBs, Mid-Market companies, and Series A funded businesses ready to scale or offload IT infrastructure. Whether you're modernizing legacy systems, preparing for rapid growth, or need enterprise-grade solutions without enterprise budgets, our tailored packages meet you where you are.

Question 3

Do you only work with companies already on the cloud?

Accepted Answer

No. We work with companies at all stages of their cloud journey - from on-premise systems looking to migrate, to cloud-native startups needing to scale, to established cloud users wanting to optimize. Our team has extensive experience with cloud migrations and zero-downtime transitions.

Question 4

What's included in your managed services?

Accepted Answer

Our managed services include 24/7 monitoring and alerting, security management, performance optimization, cost optimization, regular maintenance and updates, compliance management, backup and disaster recovery, and incident response. We act as your extended IT team.

Question 5

How does your pricing work?

Accepted Answer

We offer transparent, fixed-price packages based on your needs. Our AWS Platform Acceleration starts at $12,500 for DIY implementation, with full-service packages available for complete support. All pricing includes clearly defined deliverables with no hidden fees.

Question 6

Are cloud costs included in your pricing?

Accepted Answer

No. Our service fees are separate from your cloud infrastructure costs (AWS, Azure, etc.). We bill for our expertise, implementation, and management services. However, we actively work to optimize your cloud spending and typically help clients reduce infrastructure costs by 30-50%.

Question 7

Do you offer payment plans?

Accepted Answer

Yes. For larger projects, we can structure payment in phases aligned with project milestones. For ongoing managed services, we offer monthly or annual billing. Contact us to discuss payment options that work for your cash flow.

Question 8

What's your cancellation policy?

Accepted Answer

For managed services, we require 30 days notice for cancellation. Implementation projects are milestone-based with clearly defined payment terms. We believe in earning your business every month through excellent service.

Question 9

How do you ensure our data stays secure?

Accepted Answer

We implement defense-in-depth security with multiple layers: network security (VPCs, security groups, WAF), access control (IAM, MFA, least privilege), encryption (at-rest and in-transit), monitoring (24/7 security alerts), and regular security assessments. We follow AWS Well-Architected Framework security pillar best practices.

Question 10

Can you help us achieve compliance certifications?

Accepted Answer

Yes. We specialize in SOC 2, PCI-DSS, ISO 27001, and HIPAA compliance. As an official Vanta partner, we can streamline your compliance journey with automated evidence collection and continuous monitoring. Typical timeline for SOC 2 is 90 days.

Question 11

Is our data stored in Canada?

Accepted Answer

We can configure your infrastructure to keep all data within Canadian regions (AWS Canada, Azure Canada). This ensures compliance with Canadian privacy laws (PIPEDA) and data sovereignty requirements. We understand the importance of data residency for Canadian businesses.

Question 12

What happens if there's a security incident?

Accepted Answer

We have a documented incident response plan: immediate containment and assessment, stakeholder notification within 1 hour, root cause analysis, remediation implementation, and post-incident review. Our 24/7 monitoring typically detects and responds to threats before they become incidents.

Question 13

How long does implementation take?

Accepted Answer

Our AWS Platform Acceleration typically takes 2-3 weeks for greenfield projects. Cloud migrations vary based on complexity, but we typically complete them in 30-90 days with zero downtime. We provide detailed project timelines during the consultation phase.

Question 14

Will there be downtime during migration?

Accepted Answer

No. We specialize in zero-downtime migrations using blue-green deployment strategies, gradual traffic shifting, and tested rollback plans. Your business continues operating normally throughout the migration process.

Question 15

What kind of support do you provide?

Accepted Answer

We offer tiered support: Standard (business hours, email/phone), Priority (extended hours, faster response), and Enterprise (24/7, dedicated account manager). All tiers include proactive monitoring, regular check-ins, and access to our full team of certified engineers.

Question 16

Do you provide training for our team?

Accepted Answer

Yes. Knowledge transfer is built into every engagement. We provide documentation, hands-on training sessions, and ongoing guidance to ensure your team can operate and maintain the solutions we implement. We want to empower your team, not create dependency.

Question 17

What if we need help outside business hours?

Accepted Answer

Our Enterprise tier includes 24/7 support. For other tiers, we offer on-call support for critical issues and can be reached via our emergency hotline. We also provide after-hours support during planned maintenance windows and deployments.

Question 18

Can we start small and scale up?

Accepted Answer

Yes. Many clients start with a specific project or assessment and expand to full managed services. We design solutions with growth in mind, so scaling up is straightforward. Our phased approach allows you to see value quickly and expand at your pace.

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Services & Solutions

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